Warm home discount British gas

charl1980
charl1980 Community member Posts: 136 Contributor
in Money and bills
Speaking to British gas online, one work useless!
Qualified previous years not last year, they said as a priority service customer I get automatically then contradiction themselves by saying they forward to dwp I give up

Comments

  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    edited November 2023
    Priority services doesn’t automatically entitle you to the WHD. Unless you live is Scotland you do not need to apply for
    this. If entitled you will be contacted. 

    The eligibility criteria changed last year but this year they lowered the threshold for the size of your home. I didn’t qualify last year but I do this year and received a letter from the Government a few weeks ago. Energy companies do not decide who qualifies, it’s the Government. 
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    For those that don't live in Scotland the eligibility checker for the WHD is now up for this year. If you haven't been contacted yet then you can check to see if you're eligible here https://www.gov.uk/check-if-youre-eligible-for-warm-home-discount

  • 2oldcodgers
    2oldcodgers Posts: 739 Connected
    poppy123456 said:
    Priority services doesn’t automatically entitle you to the WHD. 
    I don't know if it is just EON that is looking at the priority system but I had an email from them asking for more info why I/we were a priority user.
    It took about 5mins to complete the online questions with a report generated for EON. Both of us were said to have high needs and that somebody would be in touch with us.
  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing
    2oldcodgers said:
    poppy123456 said:
    Priority services doesn’t automatically entitle you to the WHD. 
    I don't know if it is just EON that is looking at the priority system but I had an email from them asking for more info why I/we were a priority user.
    It took about 5mins to complete the online questions with a report generated for EON. Both of us were said to have high needs and that somebody would be in touch with us.

    My comment was referring to the Warm home discount, which is what this thread is regarding.

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