Hi, my name is Alfie2089!PIP review is finished,but the phoneline is giving me different info

Alfie2089

Hi I have recently had my telephone review for my pip, I received a text message 

Your PIP review is complete. You should receive your decision letter in 2 weeks. Once you receive your letter, contact us if you have any questions. Do not call before you get the letter as we will not be able to tell you the decision. Please remember to contact us if your circumstances change.

But when I telephoned the pip it was still saying my next payment was due as normal is this a good sign or do you reckon they have not yet updated their system 

Albus_Scope

Hey there @Alfie2089 and welcome to the community! I hope you're doing well today?

I'll just be moving your post into the PIP category so more people in the know will be able to see it and help.  

poppy123456

The automated payment line has been known to give incorrect information. Although your award could have remained the same. 

Even though the text advises not to ring them, you can ring at anytime and ask what the decision is. 

Alfie2089

Thank you I'm gonna try doing that now 

Alfie2089

Good news my reward as stayed the same 

Albus_Scope

Excellent news @Alfie2089! How're you feeling about the result now? 

Alfie2089

I'm so relieved if I'm honest, I didn't qualify for mobility even tho I think I should have but after hearing others experiences I'm just glad they gave me something 

Albus_Scope

Glad to hear you're relieved!  It can be such a rollercoaster!