Remaining politically neutral during General Election 2024

Under guidance from the Electoral Commission and Charity Commission, it's important that Scope remains politically neutral during General Elections.

While we understand that this period will see many passionate discussions and do not want to discourage open discussion, we cannot allow discussions which are purely intended to influence voting.

As ever, please make sure that your comments remain respectful of other people's opinions and keep to our online community house rules.

Hi, my name is Mikegp!

Mikegp Community member Posts: 1 Listener
Hello all, just joined, hope everyone is good. I am trying to get a certificate of PIP entitlement, but every time I get through the security questions on the phone, I am disconnected, even though I chose not to. This has happened several times, I can't get past it.  Just wondered if any of you guys had the same problems? I rang 0800 121 4433.


  • rubin16
    rubin16 Community member, Scope Member Posts: 673 Disability Gamechanger
    It normally starts cutting you off when they are extremely busy and don't have enough room to put you in the normal call queue, you need to try at a different time. Normally best time to phone is as soon as they open at 9am.
    I have Autism, ADHD, Schizophrenia, Gilberts Syndrome and Crohn's Disease and have knowledge in these areas.

  • Rosie_Scope
    Rosie_Scope Posts: 2,928 Scope online community team
    Hi @Mikegp, welcome to the community! You're not the first person to report that over the past few days. Unfortunately it seems like they're particularly busy at the moment and the only thing you can do is keep trying. Rubin's suggestion of calling at 9am might be worth a go if you're able.

    Hope you get through soon!
    Rosie (she/her)

    Online Community Coordinator @ Scope

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