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Pip constantly engaged

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Hampshire2024
Hampshire2024 Community member Posts: 6 Listener
I've been trying to get hold of pip since yesterday morning but you go through all the options then there is an engaged tone. This has never happened to me before it normally rings for 1hour 30mins before someone picks up anyone else having this problem? 

Comments

  • curiouskitten
    curiouskitten Community member Posts: 22 Courageous
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    It kicked me off 3 times yesterday morning but luckily got through on the 4th attempt. It's frustrating but keep trying 😃 
  • Rosie_Scope
    Rosie_Scope Posts: 3,290 Disability Gamechanger
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    Hi @Hampshire2024, this seems to be an ongoing issue with the PIP phonelines at the moment, lots of members have reported similar things happening lately. Unfortunately, I think the only thing you can do is keep trying at different points of the day. Very frustrating, I know! Hope you get through soon!
    Rosie (she/her)

    Online Community Coordinator @ Scope

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  • woodbine
    woodbine Community member Posts: 12,133 Disability Gamechanger
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    Best time to phone them is as soon as. they open at 9 a.m.

    2024 Election won

  • Hampshire2024
    Hampshire2024 Community member Posts: 6 Listener
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    Got to the point I was on hold for an hour and then hung up on 😢
  • Albus_Scope
    Albus_Scope Posts: 5,706 Disability Gamechanger
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    I've been seeing lots of people saying they're on hold forever, or the line cuts out. I'm wondering if there's issues with staffing at the call centre currently? 
    Albus (he/him)

    Online Community Coordinator @ Scope

    Concerned about another member's safety or wellbeing? Flag your concerns with us.
    Want to give us feedback? Complete our feedback form now.
    Opinions expressed are solely my own.
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