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Carers allowance stopped?

robynj

I received carers allowance for a couple of years (for my daughter who is entitled to DLA) but then in January is suddenly stopped/ paused while they checked my income from self employment. I filled in the forms and sent back straight away - my income is far below the threshold so it should have been straight forward - but nearly 8 months later and it hasn’t restarted yet. I’ve phoned lots of times and each time just told a decision hasn’t been reached yet (?) even though I’ve said it’s causing me financial hardship and asked to speak to a manager - no one ever rings back. Anything I can do?!

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Comments

Noidea19

Contact your local mp as that situation is totally unfair. Hopefully that will shift the outcome along quicker.

Adrian_Scope

Good morning @robynj. It's shocking it's taken them 8 months and you're still left waiting.

Have you raised a formal complaint with them?

Wibbles

@robynj

Make sure that they backdate any payments that they owe you too

robynj

https://forum.scope.org.uk/discussion/comment/894029#Comment_894029

no I didn’t know you could do that - I’ll look into it

Adrian_Scope

Failing that I agree with @Noidea19 about contacting your MP @robynj, a lot of members report a successful outcome once their MP gets involved. Please let us know how you get on and I hope it is resolved soon.