Migration claim - how long before gateway appointment

JammyWhite
JammyWhite Community member Posts: 44 Listener

Hi, I submitted my migration claim online on August 22nd and have not yet heard anything from UC regarding the gateway interview appointment (self-employed).

Is it normal that no appointment has been booked yet? To be fair I submitted claim at the end of the day on 22nd, then there was the bank holiday weekend so its been around 6-7 working days so far.

But my first statement date is 24 September as per my journal where they will let me know what I'll be paid. So I would have to have my gateway booked soon. Should I call them?

Comments

  • OverlyAnxious
    OverlyAnxious Community member Posts: 2,931 Championing

    There isn't much point in calling them. All the call handlers can do is put a message on your journal. You can put a message on the journal yourself to ask about the appointment.

  • JammyWhite
    JammyWhite Community member Posts: 44 Listener

    Hi, I left a msg in journal last Thursday but no reply yet.

  • JammyWhite
    JammyWhite Community member Posts: 44 Listener

    All I’ve had is the welcome to universal credit msg on August 23rd with case manager introducing herself.


    that was almost 2 weeks ago now?

  • poppy123456
    poppy123456 Community member Posts: 59,054 Championing

    I would have expected you to have received an appointment date by now. I'd advise you to put a message on your journal under "service issues" and then a case manager will hopefully see it.

  • JammyWhite
    JammyWhite Community member Posts: 44 Listener

    Thanks Poppy.


    I did that last Thursday. Under ‘services’ but also under ‘Payments’ and still no response. Odd.


    I will send again tomorrow.