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Migration claim - how long before gateway appointment

JammyWhite

Hi, I submitted my migration claim online on August 22nd and have not yet heard anything from UC regarding the gateway interview appointment (self-employed).

Is it normal that no appointment has been booked yet? To be fair I submitted claim at the end of the day on 22nd, then there was the bank holiday weekend so its been around 6-7 working days so far.

But my first statement date is 24 September as per my journal where they will let me know what I'll be paid. So I would have to have my gateway booked soon. Should I call them?

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Comments

OverlyAnxious

There isn't much point in calling them. All the call handlers can do is put a message on your journal. You can put a message on the journal yourself to ask about the appointment.

JammyWhite

Hi, I left a msg in journal last Thursday but no reply yet.

JammyWhite

All I’ve had is the welcome to universal credit msg on August 23rd with case manager introducing herself.

that was almost 2 weeks ago now?

poppy123456

I would have expected you to have received an appointment date by now. I'd advise you to put a message on your journal under "service issues" and then a case manager will hopefully see it.

JammyWhite

Thanks Poppy.

I did that last Thursday. Under ‘services’ but also under ‘Payments’ and still no response. Odd.

I will send again tomorrow.

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