Hi, my name is Echo! Still no call from ESA.

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Echo

Hi my ESA has not been paid in today, I contacted the ESA Department and was on hold for over 2.5 hours only to be told someone would be phoning me today. Why have this Department if they don't help you ? They couldn't give me a number to call for my local benefits and told I'd have to wait for the call. Do they understand people's anquish /anxiety is already high without explaining anything ? As yet I still have had no call. Can anyone help me please .

OverlyAnxious

Hi,

Sorry to hear your ESA hasn't been paid. Unfortunately there are no direct numbers for local Job Centres now, all calls are handled by the national hub.

Have you had any change of circumstances recently or awaiting a PIP review or anything that could've stopped your ESA? If it's legacy ESA, have you received a letter to migrate to Universal Credit?

If none of the above then hopefully it was just a minor glitch and someone will be able to put the payment through manually. As it's Friday today, that payment is unlikely to come through before Monday now.