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Hi, my name is angel18181818! what are the next steps please?

angel18181818

Ive made approx 29 journal entries on my journal for universal credit. Ive called many times whereas agents have logged on my journal that a case manager will call me before 6pm the following day . 3 times nobody as contacted me. Whats the next steps please cause tbis as made me poorly. Regards

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Kimi87

You can make a formal complaint online:

https://makeacomplaint.dwp.gov.uk/

Is your problem sometime we might be able to advise on here?

poppy123456

If you can tell us what the issue is someone maybe able to point you in the right direction.

angel18181818

Thank you both so much. I was mislead to claiming universal credand was told the benifits im already on wouldnt be affected in anyway at all. This wasnt true as my esa severe dissability stopped. Regards

poppy123456

May I ask who advised you this? Severe disability Premium isn't payable when claiming UC. When you claim UC Income Related ESA stops 2 weeks later.

Did you claim UC through managed migration because you received a letter inviting you to apply? Or was it a change of circumstances?