PIP letters

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EM247

good morning all,

My name is Em and I have a question that may seem self explanatory but I get terrible anxiety when it comes to it and I super fixate on finding an answer until I do; so here’s my question

why exactly does it take the DWP up to 2 weeks to send a letter regarding a decision? What functional processes do they go through for a letter to take that long?

I have been through all the necessary steps in the PIP process (on a change of circumstances), received my text about a decision being reached, but baffles me that it can take 2 weeks for a letter to reach someone.

in the meantime my stomach is in knots and brain is not happy

thanks!

poppy123456

It doesn't take them up to 2 weeks to send it. It's takes up to 2 weeks for us to receive it. This is because all mail going to and from DWP has to go through a mail sorting process first with Royal Mail.

As you can probably imagine just how many people claim benefits so the amount of mail they have going to and from them it's likely thousands everyday. It's not as simple as the computer system printing letters and then sending them.

You can ring PIP to ask what that decision was and they maybe able to tell you. Even though the text advises you not to ring them, it doesn't mean you can't.