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WCA telephone cancelled without notice

Starfall

Hello, I waited for my phone WCA appointment time and it was a no-show not even pre-cancelled, when I called they said it should have been cancelled and someone would contact me, and it would be rebooked. I Haven’t heard back. I suffer severe anxiety and this was so traumatic for me. Anyone else had this happen and be given another appointment? Or maybe I’m hoping I don’t need the assessment at all and my application already gave them a decision? I so have have DLA (was PIP) also, I’m so stressed about this, thanks

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Comments

poppy123456

Yes, this does happen sometimes but you should have been contacted to tell you it was cancelled. You can put in a complaint with the health assessment providers by looking on their website to see the complaints procedure.

If an assessment is still needed you will be contacted again with a new date and time.

Starfall

thanks so much, I’ll wait to hear back and see, at least that puts my mind at rest

Starfall

Update for anyone reading this, I didn’t get a call back, but got a letter 3 days later for a new appointment the following week.

Holly_Alumni

@Starfall Thanks for the update. Fingers crossed this rescheduled appointment happens.