Hi, my name is Norrie59! Why is Virgin media so poor.

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Norrie59
Norrie59 Online Community Member Posts: 2 Listener
edited February 17 in Everyday life

Why is Virgin media so poor. Their customer service at this moment is without a doubt the worst I have ever dealt with. I cannot watch services that I asked for and now when I log in all I get is oops?? They are charging me £100 a month for a basic package when I agreed over the phone £70. Any one out there having the same problems? Don't know how to go forward with this. HELP!! 😭

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  • Holly_Scope
    Holly_Scope Posts: 2,997 Scope Online Community Coordinator

    Hi @Norrie59 welcome to the community.

    That sounds really frustrating- especially given what the amount your paying. Have you contacted their customer service team? I'm all for using the apps which are much cheaper but it depends what you like to watch 🙂

  • Norrie59
    Norrie59 Online Community Member Posts: 2 Listener

    Thanks for your contact. It is becoming an absolute nightmare. Virgin Media has ignored my complaints and has not even had the courtesy to speak to me. I informed them that I did not want to speak to someone half way around the world. They continue to ignore my request to speak to someone in the UK. A BUNCH OF ABSOLUTE AMATEURS.

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