Long carers allowance delays
Hi my name is Steve. I am a carer for my wife. I am trying, without success, to reactivate my carers allowance payments after the account was suspended while my wife was in hospital. So far I have contacted them 7 times over a period of 13 weeks. They have escalated my request and finally I lodged a complaint as I have had no communication from them during this process other than when I have contacted them myself. They give no explanation as to why the payments have not started again. Has anyone had a similar experience or can offer any advice on what to do next. Many thanks.
Comments
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How long ago was the complaint made?
Contacting your MP for assistance would be my recommendation.
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Thanks. The complaint was made on 21 February, I believe you have to allow 15 working days for a reply. If I don't hear again I will contact our local MP.
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