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U.c CIS Prompt/Atlas

Jane315STARX

Can someone please tell me what on earth this means?.I absolutely hate these people.I have a message saying an overpayment is recoverable and my Esa has been amended.but ut doesn't say what for?.it just says This was notified on March 12th 2025 by CIS Prompt/Atlas

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OverlyAnxious

Hi,

This is just a computer system that the DWP use. (CIS = Customer Information System). It doesn't give us any specific info on what the overpayment was for.

If I remember rightly, you've had some issues with New Style ESA since migrating, so my best guess is that's what's caused an overpayment.

Jane315STARX

Ok thank you

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