The following information was obtained from the Royal Mail website:
“If your PIP form was sent to Wolverhampton via special delivery but arrived in Shrewsbury, you should immediately contact the Department for Workand Pensions (DWP) to report the issue and ensure they receive your form. You may also want to follow up with Royal Mail or your local post office to investigate the error.”
The above just happened to me! My son’s review form was returned in the envelope provided and was addressed correctly to the Wolverhampton department by Special Delivery. Upon checking the delivery status on Royal Mail’s Track and Trace website it stated it was delivered to Shrewsbury DO and was signed for.
I will ring PIP enquiries this morning to explain what has happened and see I they can shed light on as to why a correctly addressed envelope, sent by special delivery, can be delivered to Shrewsbury!
I will also ring Royal Mail’s complaints department to enquire as to why this appalling error has occurred.
As always, I made a copy of every page of returned form and addressed envelope with several cameras. A video of it was made as the contents entered the sealed envelope with unique markings on the back, and another video as the postman collected it from my house.
I thought it best to draw this matter to the attention of claimants who are going to return a review form to the PIP department in Wolverhampton. I hasten to add this is no fault of the DWP but with Royal Mail in whom I now have zero faith.
It is blatantly obvious from the Royal Mail message above that this sort of dreadful error is happening with highly important documents. I will investigate why and report this to my ombudsman forthwith.
