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Missed the 16th of April deadline because of UC agents

kezwals

i got until the 16th if April to prove my identity to UC from the migration, i got my ID then messaged them on the 11th of April to request a home visit to show my ID and they responded back on the 18th saying they requested a home visit referral and my assessment period has ended I missed the deadline because of them, does this mean I need to restart a claim?

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Comments

Kimi87

Answered here:

https://forum.scope.org.uk/discussion/127556/universal-credit-migration-notice

kezwals

Everyone has to go through the ID period just to verify it is actually you, I'm not sure why we have to coming from the migration

Kimi87

It's because all claims to UC are treated as new claims, even when migrating. So everyone has to prove ID.

kezwals

It says People transitioning to Universal Credit (UC) from other benefits undergo ID verification to ensure the right person is linked to the claim and to combat fraud. This process helps confirm the claimant's identity and links their details to the claim accurately. Additionally, it's a requirement to maintain eligibility for transitional protection, a safety net for those migrating to UC.

kezwals

I thought someone else was commented that, didn't realise that was your reply lol

kezwals

Sorry I'm getting confused because there is two different comments on two different posts I'm going to write it again just to clarify your comment.

I got until the 16th if April to prove my identity to UC from the migration, i got my ID then messaged them on the 11th of April to request a home visit to show my ID and they responded back on the 18th saying they requested a home visit referral and my assessment period has ended I missed the deadline because of them, does this mean I need to restart a claim?

Kimi87

You don't need to restart your claim, they will contact you with a home visit appointment.

kezwals

So sorry for the confusion but thank you you've been helpful but do you know why they would say the assessment period has ended but still requested a home visit? Is it to do the id reassessment there?

Kimi87

Each monthly UC payment is based on your circumstances for the previous calendar month, known as the Assessment Period. The AP happens every month on a continuous rolling basis.

You haven't verified your ID yet so are awaiting the requested home visit to do so.

kezwals

You are right, they phoned me a few days ago to see if I have the necessary documents for a home visit which I do and they will contact me sometime next week to confirm a date and time

Kimi87

I'm glad things are progressing for you 😊

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