LCWRA

Andre13

Hi everyone.

Just wanted to ask what to expect for a change in circumstances review. I was LCW but health deteriorated and work coach told me to do another UC50. It has been almost a year and all I get when I phone is told "Sorry, there's a backlog for reassessment, no eta". They received the form and documents in July 2024. Surely there has to be some level of accountability? Can they just leave you in purgatory this long?

Thanks for taking the time to read my mini rant.

Kimi87

The UC50 would have gone to the health assessment provider, and it's them you are waiting on to give you an appointment.

You can use their formal complaint procedure over the waiting time, details should be on their website.

https://www.gov.uk/guidance/find-your-health-assessment-provider

Unfortunately there are no set timescales and people can like yourself end up waiting a very long time.

You'll either have a paper based assessment (rare, these require minimal or no further input from the claimant), or a telephone/face to face assessment appointment.

Andre13

Thank you for the reply Kimi87, much appreciated :)

I have emailed Maximus, guess it's just wait and see now.

Passerby

https://forum.scope.org.uk/discussion/comment/1029256#Comment_1029256

As for waiting to be called for a WCA, I think I'm holding the record, as they took 8 and a half years to call me for an assessment - I said assessment and not reassessment, as that was my first assessment.

Andre13

** Update **

Unfortunately its not a good one. Maximus has basically admitted via email that they've been instructed to only look at new cases and re-referrals are out of luck. Its funny that they also mention if my case needs to be escalated, the DWP has to instruct them but the DWP says no they can't, its on Maximus. Lovely passing the bucket.

We're threatened with sanctions to inform of a change to circumstances but then ignored when we do ... I didn't ask for my health to deteriorate nor to be punished for it! Below is the latest email, just to show the ridiculousness.

"I have forwarded your email our administrative colleagues to ask that an appointment is booked for you. However, as your case is a re-referral case, we are being asked by DWP to progress new claims only at this time, so it therefore may be some time before you receive confirmation of an appointment.

If DWP do wish for your assessment to be prioritised, they can ask us to do so

 Kind regards"