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So stressed about the migration process, didn't receive 2 week run on of ESA and HB

Applepie1

Hi, I hope you're all doing as well as can be. I'm in the process of migration from ESA support group after receiving a migration notice to apply for Universal Credit. I'm very stressed because I was supposed to receive a 2 week run on od ESA esa and housing benefit, but this did not happen. My online housing benefit statement shows as suspended and restart on 16th June. When I successfully completed the telephone biographic appointment, I mentioned mentioned about the ESA esrun on and housing benefit and the advisor informed they stop, the day. I migrated to UC. I received a message in my UC journal yesterday, advising when statement UC payment is due. I'm so stressed about the migration migration process and I believe I should flag up my concerns with a UC case manager. I would really appreciate feed back and to hear of anyone else's concerns. Thank you.

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Comments

Kimi87

You should speak to ESA and Housing Benefit about the missing run on payments.

Applepie1

Hi Kimi thank you. I will sign in my UC account and raise a complaint with a case manager.

Kimi87

You need to speak to ESA & Housing Benefit rather than UC about the missing run on payments.

Applepie1

Hi thanks. I don't understand why I need to contact ESA esor hb. Shouldn't the two IE ESA es and UC be connecting ?!

Kimi87

The run on payments come from ESA & Housing Benefit, so you'd need to ask them why those payments didn't happen.

Applepie1

Thank you. Do you know if other claimants have had these problems ?

onlymeagain

We had issues. They did pay just under the two weeks then sent a letter saying they had overpaid us and needed to pay it back. After contacting them they said they would be in touch about the repayment. About a month after our first UC payment we got a random one off payment of HB which added to the amount they claimed we had overpaid made the two weeks.
I don't think they have a clue what they are doing, but hopefully they will eventually put it right for you.