TRYING TO GET THROUGH TO ESA

mandiub40

I currently waiting on the phone for an agent .I started the call at 12.45 pm and its now 15.34 pm. The reason is i have been migrated from ESA to Universal credit. I have just received a notice in my journal that I have to inform ESA that I am now getting universal credit and for them to update records. as it will affect my payments. Surely this is something that the DWP should do

Kimi87

It's a poorly worded automated message, you don't need to inform them yourself.

ESA will already be aware as UC will ask them to confirm your previous award.

mandiub40

Kimi87 many thanks for your help

WhatThe

It's Friday afternoon, probably the busiest of the week…

nic21

@mandiub40 exact same thing happened to me with the message in my journal and not being able to get through to them.

Like @Kimi87 said they have all that information and no need to inform them.

mandiub40

nic21 many thanks

nic21

@mandiub40 I know it’s nice to just get a little bit of reassurance, my anxiety has been through the roof through the whole process but it’s nice to know I may be able to help others going through the process if I can 🙂

mandiub40

@nic21 again many thanks . Its a nightmare!

mandiub40