TRYING TO GET THROUGH TO ESA

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mandiub40
mandiub40 Online Community Member Posts: 7 Connected
in Employment and Support Allowance (ESA)

I currently waiting on the phone for an agent .I started the call at 12.45 pm and its now 15.34 pm. The reason is i have been migrated from ESA to Universal credit. I have just received a notice in my journal that I have to inform ESA that I am now getting universal credit and for them to update records. as it will affect my payments. Surely this is something that the DWP should do

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  • Kimi87
    Kimi87 Online Community Member Posts: 5,925 Championing

    It's a poorly worded automated message, you don't need to inform them yourself.

    ESA will already be aware as UC will ask them to confirm your previous award.

  • mandiub40
    mandiub40 Online Community Member Posts: 7 Connected

    Kimi87 many thanks for your help

  • WhatThe
    WhatThe Online Community Member, Scope Member Posts: 4,181 Championing

    It's Friday afternoon, probably the busiest of the week…

  • mandiub40
    mandiub40 Online Community Member Posts: 7 Connected

    nic21 many thanks

  • mandiub40
    mandiub40 Online Community Member Posts: 7 Connected

    @nic21 again many thanks . Its a nightmare!

  • mandiub40
    mandiub40 Online Community Member Posts: 7 Connected

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