Pip up for renew

Headcook

hi

Have had my renew forms months back and had claim extended for 12 months presumably because of being busy

Have had an inform you only text from Serco health assessment advisory service saying they are handling my renew

My question is if I receive a face to face appointment am

I able to request phone consult as the person who helps me has broken her ankle and has 4 fractures to her foot so will not be able to get me too a face to face as can’t drive or travel

She is now in need of an operation which is 6/9 month wait so no hope of being mobile anytime soon

Thank you for your advise

kitkat23

JJust Ask for a phone appointment instead

Headcook

@kitkat23

Thank you for quick reply

Will that be okay with them

It may be phone appointment and then that will be ok to not have to change

I just didn’t no if they would not see that as a reason to change type of consult

Thank you

Headcook

panicking and not even had a appointment for the review

How successful may I be requesting a phone review

Or am I being to scared of requesting a change

Trevor_PIP

https://forum.scope.org.uk/discussion/comment/1046131#Comment_1046131

You may not get a face to face, but if you do, you call the assessment company in enough time and request a telephone assessment and give the reason you have given us about your helper not being available. I can't comment on the success of getting a change, but I don't see a problem.

Headcook

@Trevor_PIP

Thank you

I feel I have a genuine reason to request a change as would not be able to attend and also be alone with no support from the very person that knows me and my struggles

Wasn’t sure if they would just say no it’s not a thing you Will do what we say