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Lwrca and message on journal about a voluntary call very confusing

sophie2002

HHi My daughter has recieved a message today about a new thing with dwp and helping people back in to work it says its voluntary but then says if u dont reply they will call you she isnt well enough at the moment she doesnt know what to do any help would be grateful shes so stressed out

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Kimi87

https://forum.scope.org.uk/discussion/138669/dwp-providing-voluntary-help-to-people-on-lcwra

They are sending these messages to lots of people, I got one but it didn't say anything about a phone call if you don't respond (i've ignored mine).

She can reply saying she isn't interested. She doesn't have to give a reason etc.

sophie2002

This is what she recieved she would love to work but at the moment shes just not well enough its kind of confusing as it says voluntary and to reply if want more information she doesnt like phone calls as it is and shes confused does she have to reply or not xx

[Deleted User]

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sophie2002

She was just a little overwhelmed she would love to try work but she struggles everyday and going through a lot at the moment her mental health gets really bad this time of year theres nothing on the message to say how long she has to reply by so can she take her time and maybe explain that she doesnt want th help right now she thinks putting a simple no isnt enough x

Kimi87

I would reply to make sure she isn't called.

"I'm not interested and I don't wish to receive a phone call about this scheme either "

sophie2002

It says voluntary but if she doesnt reply they will call how quickly should she reply cos shes too upset tj even look at her journal right now she had read about them doing this her mental health isnt the best at this time of year either x

OverlyAnxious

They have changed that message.

It never used to say they would call claimants if they didn't respond in the journal.

Previously I have advised to ignore the message. However I now agree with Kimi that we will all have to respond to it if we don't want to be called about it in future.

sophie2002

She only got the message yesterday it doesnt say when she has to reply or anything so wondering how long it would be before they try ring its just wierd its voluntary yet says if they dont hear from you they will try contacting u by phone not sure whashe needs to do she isnt ready for any help she hardly opens up to anyone including me shes bad at moment loss in family so she really doesnt need stressing out even more I just need to know how long I should wait to give them a reply from her the phone call she probably wouldnt answer if it was our of the blue ive seen a few messages like this all worded differently

OverlyAnxious

I don't think you need to wait at all. You've read the message so can respond to it as soon as you like.

Only needs to say she wouldn't be able to complete any sort of work related activity at the moment, or words to that effect.

[Deleted User]

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OverlyAnxious

https://forum.scope.org.uk/discussion/comment/1080649#Comment_1080649

Personally, I can't travel or speak, so they'll struggle to get any 'engagement' beyond a journal message from me. 😐️

[Deleted User]

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Kimi87

Second message today, exactly a month since the last one.

Doesn't say they'll phone me if I don't respond though.

If I get it again next month I'll be asking them to stop contacting me.

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