Hi, my name is aceventura! Mechanical fault with scooter

aceventura
aceventura Online Community Member Posts: 1 Listener
edited November 12 in Transport and travel

FIRST PLEASE EXCUSE MY USE OF UPPER CASE BUT I AM BLIND IN ONE EYE AND CANNOT SEE LOWER CASE. THANKYOU

I BOUGHT A SCOOTY BARELY TWO MONTHS AGO AND WHILST PARKING UP AT HOME YESTERDAY THE VALVE LITERALY BLEW OUT OF THE REAR WHEEL.

THIS IS UNDOUBTEDLY A MECHANICAL FAULT (EITHER FAULTY INSTALKATION OR A DEFECTIVE PART)HAVING PHONED GREEN POWER THEY CLAIM VALVES (WHICH ARE NOT MENTIONED ANYWHERE IN THE NOT INCLUDED CATEGORY)AND THEY SAY I CAN HAVE IT REPAIRED FOR £209 A RIDICULOUS AMOUNT OF MONEY.

I WOULD APORECIATE THE EMAIL ADDRESSES OF ANY OF THE DIRECTORS. THANKYOU

Comments

  • OverlyAnxious
    OverlyAnxious Online Community Member Posts: 5,376 Championing
    edited November 12

    Hi,

    Valves will be included with tyres as consumable parts. Not normally covered under warranty. Unless this is a brand new scooter bought directly from Greenpower?

    If you have a local bicycle repair shop, it would be worth asking them how much to fit a new tyre valve.

  • Jimmer
    Jimmer Online Community Member Posts: 3 Listener

    HI ACEVENTURA,

    I THINK YOU MAY FIND THAT YOU CAN SCREW THE VALVE BACK IN IF YOU HAVE IT. NOT EASY IF YOU CANNOT SEE. HALFORDS WILL SELL REPLACEMENT YALVE CORES IF YOU CAN GET THERE, VERY UNFORTUNATE, I WISH I COULD BE OF MORE HELP BUT BEST OF LUCK ANYWAY. REGARDS JIMMER,

  • dhoni4455
    dhoni4455 Online Community Member Posts: 4 Listener

    Sorry to hear this happened to you, especially with such a new scooter. A valve blowing out after only two months really does sound like a mechanical or installation issue, not normal wear and tear. It’s understandable that you’re frustrated, especially with the repair cost they’re quoting.If customer service isn’t helping, you could try asking Green Power for a formal written explanation of why they consider this “not included,” since valves aren’t listed anywhere in their excluded items. You may also want to mention that the scooter is still very new, which strengthens your case.You can also request contact details for someone higher up, such as a manager or complaints department, if they aren’t willing to share director emails.Hope you’re able to get this resolved quickly.

  • Wibbles
    Wibbles Online Community Member Posts: 3,018 Championing
    edited November 18

    @aceventuraI can't find a CEO email - there is a name "Ian Mellor" ?

    There is also "Jill Mellor" as the NEW CEO - on https://www.ceoemail.com/s.php?id=directors-17633927

    I assume that you have tried Info@MobilityPower .co.uk ?

    Companies house says

    https://find-and-update.company-information.service.gov.uk/company/15505096/persons-with-significant-control

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