Universal Credit Review Advice

Alditha
Alditha Online Community Member Posts: 1 Listener
edited December 2025 in Universal Credit (UC)

Hi,

I recently received word that I have a review and have to upload the required documents. However, I've noticed that I will receive a phone call interview at some point. My problem is that I am deaf and so can't hear over the phone very well. Does anyone know if I will be able to go into my local jobcentre instead? I know I would find it easier and I will be able to lip read as well.

Thank you.

Comments

  • Rosie_Scope
    Rosie_Scope Posts: 8,128 Scope Online Community Coordinator

    Hi @Alditha, sorry it's taken a couple of days to get back to you. Universal Credit should be able to offer you a review format that is accessible to your needs.

    Do you have access to your journal? It may be worth putting a message on there to let them know you wouldn't be able to take a phone call. Hopefully they can put something else in place to make it accessible for you when your review date comes around.

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