Locked out of UC journal - someone changed phone number
pumpkinsguy
Online Community Member Posts: 1 Listener
Missed a call from the DWP today, just after receiving a text saying `Your mobile number has been updated. Call us if you did not request this.`
I definitely didn't request it.
Tried to log into my UC journal but the confirmation code is now sent to someone else's number, so I can't get the access code to my journal and can't log in.
Called the DWP and started the process to recover my account (they're going to call me over the new few days), but I'm just wondering how this might have happened and how to prevent it in the future?
I keep my info private and never share it.
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