UC why do they keep doing this

carcari
carcari Online Community Member Posts: 92 Contributor
in Universal Credit (UC)

Ive been on UC for just over a year. Payments have been the same every month with we have 2 lots of carers allowance been deducted, only the last 2 months they've only deducted part of my husband's. I wrote on the journal and told them it was wrong . Had a letter saying would be deducted monthly to pay it back. This month they haven't taken anything for my carers. Why do they do this. All them months they've got it right and now this its so stressful. We're also nearing the end of paying back the advance we had. I was looking forward to having not owe them money for a change

Comments

  • Mary_Scope
    Mary_Scope Posts: 4,394 Scope Online Community Children and Family Specialists

    Hi @carcari

    Sorry to hear this, it sounds very frustrating!

    It may be contacting Universal Credit to see what has happened or if this has been a mistake just so you're able to put your mind at ease.

  • SheffieldMan1976
    SheffieldMan1976 Posts: 1,169 Connected

    This winds me up! Why the flip should you pay it back when it was THEM wot messed up in the first place?

  • Catherine21
    Catherine21 Online Community Member Posts: 9,796 Championing
    https://forum.scope.org.uk/discussion/comment/1115551#Comment_1115551

    Is it your birthday today ? If so Happy Birthday sorry for jumping on post

  • carcari
    carcari Online Community Member Posts: 92 Contributor

    Turns out the dwp system cant cope with the rates going up and has messed everything up. That's what I've been told from the derby service centre, and looking at my journal this morning its still not been put right 😑

  • Rosie_Scope
    Rosie_Scope Posts: 8,296 Scope Online Community Coordinator

    Sorry to hear that @carcari, that's so frustrating. Were they able to give you a rough idea of when they'd be able to get it sorted?

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