Universal credit review and paypal issues

peachypie
peachypie Online Community Member Posts: 49 Connected
in Universal Credit (UC)

I had a call from uc about review i explained i no longer have paypal he said it was ok and just send bank statements very abrupt not very friendly I dont believe he wont need to see my pat pal i closed it down in February due to fraud attempted and was scared so closed it i did have an email to say it was closed but deleted it by accident has anyone had issues with pay pal i only ever used it to send money or it was connected to my card and it came straight out of my bank i just found it safer going through paypal not anymore I was thinking of phoning paypal to see what they could possibly send me if anything im really stressed and worried now as I need everything by the 16th thats my deadline any advise thanks

Comments

  • SheffieldMan1976
    SheffieldMan1976 Posts: 821 Connected

    Paypal was the creation of the Devil IMO, thank heck it's no longer mandatory on eBay.

  • Holly_Scope
    Holly_Scope Posts: 4,904 Scope Online Community Coordinator
    edited April 8

    Hi @peachypie try not to worry if they've confirmed that your bank statements are enough, especially with a short deadline. But if it would make you feel better, you can start the ball rolling with PayPal customer services to get your confirmation of account closure/any statements you might want here - PayPal Contact Us | PayPal GB. They have a web messaging service or if you'd prefer you can call them on 0203 901 7000.

  • peachypie
    peachypie Online Community Member Posts: 49 Connected
    edited April 8

    I phoned paypal and explained had ro do all the security as my accounts closed they said I have to wait 24 hours and statements from 1st Dec to 1st April will be sent and an explanation that account was closed in February its just for my piece of mind as I dont want my payments to stop it say my deadline is the 16th for all my bank statements etc could I send these statements on the 16th my head is in a bad place right now or post on the 15th the day before my deadline

  • Holly_Scope
    Holly_Scope Posts: 4,904 Scope Online Community Coordinator
    edited April 8

    I'm pleased they've been able to turn it around quickly @peachypie, that's something positive. And hopefully if they get to you tomorrow that gives you enough time to get them posted and with them before the 16th. I know it's going to be the anxiety and worrying with it being so close to the deadline but I've got everything crossed that you'll have them there and if not, they've said bank statements are enough. Sure if you told them on the call that the PayPal bits will be with them a few days later, they'll make a note. 😊

  • peachypie
    peachypie Online Community Member Posts: 49 Connected
    edited April 8

    Just need to go on my banking apps and get bank statements and savings account downloaded I just need a few days to do this as ringing paypal has totally drained me today all the stuff they needed from me , and ive not slept properly in day mental health is bad at the moment sorry for going on is it as long as I download everything by the 16th my payments wont stop I was thinking maybe do it all on the 15th as ive got a memorial to go to on the monday my uncles 1st anniversary of his death so going to be an emotional day for all the family or could I ask for an extension maybe as my heads going to be all over again

  • Holly_Scope
    Holly_Scope Posts: 4,904 Scope Online Community Coordinator
    edited April 8

    I totally get it. I can be exactly the same with highly stressful things like this. Sometimes you need to re-energise a bit. I'm really sorry about your uncle. It's nice that your getting together and having a 1 year anniversary. 💛

    You could ask the question if you explain the circumstances. No harm in asking but with how close you are to the date, just make sure you still get everything ready in case.

  • SheffieldMan1976
    SheffieldMan1976 Posts: 821 Connected
    https://forum.scope.org.uk/discussion/comment/1115786#Comment_1115786

    I've called Paypal UK several times over various issues, waste of time because it's a non UK off Shore call centre with people who don't understand UK regional dialects (aren't they always?!) and I had a ton of problems trying to sort stuff.

  • peachypie
    peachypie Online Community Member Posts: 49 Connected

    I will just wait till the 15th send my bank and savings and if theres an issue im guessing they will give me another to do list maybe extra couple of days i remember having issues with my savings before they wernt hoing to accept but i said thats all the bank issue so they noted it down but last time defo wanted my paypal all my to do says is 4 months bank statements for every account i only have 1 account so dec 1st 2025 to end of march 2026 is what im going to send like you said it may be too short notice for an extension and the guy didnt seem very nice he was very abrupt

  • peachypie
    peachypie Online Community Member Posts: 49 Connected

    Paypal told me 24 hours for statements so I will wait if they dont i will ring them again I did explain the situation to them saying the government want them etc

  • SheffieldMan1976
    SheffieldMan1976 Posts: 821 Connected
    https://forum.scope.org.uk/discussion/comment/1115897#Comment_1115897

    Some people hate customers and therefore shouldn't be doing customer service for a living.

    Like I said this morning, Paypal are one of THE worst CS I ever dealt with.

  • peachypie
    peachypie Online Community Member Posts: 49 Connected

    Is it Standard practice for a universal credit review person to send you a gentle reminder that your deadline is 16th and statements need to be in by then or could impact benefits never had this in my last review is this standard practice I haven't replied as I know these have to be in but need to get everything together I dont know if this is normal and anyone else has had these messages

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