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i have issue with my housing association landlord regarding repairs
anyone can advise me
a charity organizations because i cant get legal aid
TKS
Hi @lilylatif and welcome to the community. I'm sorry that you're having issues with getting a repair. May I ask what the repair is? Are you able to live in the home safely whilst waiting?
We've got lots of information about your rights and how you can make a complaint https://www.scope.org.uk/advice-and-support/your-rights-if-social-housing-is-not-meeting-your-needs . Have you filed a complaint with the housing association?
yes i went through stage one and two complaints.
i am dealing directly with the head of the property but still nothing is moving. i had a roof leak open holes in each room since August 2025. mould
also i have fibromyalgia and this has left a very bad impact on my heath. my anxiety has increased due to tension
the surveyor did a report more then four weeks ago and said that the roof need to be full inspected. a lot of cracks and damage.
but they ignoring that. no communication, missing appointment from contractor.i am paying my rent in full
I'm so sorry they're ignoring the issue and that it's affecting your health.
I think the next step would be to see an Ombudsman:
There's a step-by-step guide here as to how to deal with your landlord - https://england.shelter.org.uk/housing_advice/repairs/damp_mould_social_housing . Have you got evidence in writing of the issue and your communications with the landlord?
i live in the housing association already
i have all documents:
a report from the neighborhood
a report from tje surveyor
i kept the emails from all directors and contractors.
it must be very hard for you.
but they should take the repair into account as we pay rent.
i have been treated unfairly.
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