Hi, my name is _Chaotic4_4gardener_! Rude UC staff, need help with call

_Chaotic4_4gardener_

I had a UC review, I had trouble uploading documents. I spoke to a seriously unhelpful man at UC to request some help. He was extremely rude, kept telling me to stop talking and that he understood what I needed however he clearly didn't as he put me on the road for looking for work and I was contacted by my local job centre to see what help they could provide me and booked an appointment to speak to one of their advisers. I explained there had been mistake and they cancelled the appointment. I then didn't hear anything for about a month but then was asked to check my UC account about a phone appointment with the same person who was extremely rude and unhelpful and misunderstood what I needed. I immediately spiralled into a crisis and needed to take diazepam to calm down. Since then I've been in a panic state. I'm not overall worried about the nature of the appointment. I had a review about 16 months ago. I just can't bear to be having to deal with a UC person who clearly will not listen to me correctly and will be rude and unhelpful. I struggle with phone calls as I have auditory processing difficulties. I'm currently without support. I've wondered about asking CAB. Also I have been told I will need the bank statements I uploaded in front of me for the appointment. I have very bad executive function and struggle with day to day tasks let alone trying to organise extras especially in a panic state. I really do not Wang to take this call without someone present as I do not believe this UC person will listen properly to me and I'm afraid of having a meltdown while on the call.

Thanks in advance.