Thames water waterhelp

BuzzerButton

does anyone have experience of this? If your net income is low, they put you on a social tariff.
do they count all people in house- not just bill payer? My households net income is small, but we have savings - which we are going through obviously. Can anyone clarify please (not to be confused with Thames water watersure, which is a different scheme)

WhatThe

I do and was accepted for the scheme after a quick call to Thames Water. The 50% discount applies immediately and includes any arrears due. It does sound like you will qualify.

Eligibility for WaterHelp

If your annual bill is more than 5% of your net income, you may be eligible for WaterHelp. This is also dependent on the number of occupants at the property.

We currently offer a discount of between 25% and 99% on your bill if you qualify. This amount may change in the future. If you qualify, WaterHelp will not impact your credit score. In order to qualify, we'll need to check your details and verify your income.

AI Overview

No, your savings capital does not count as income, and Thames Water does not have a strict asset or savings cap for its WaterHelp scheme. [1, 2] Unlike many government benefits or other water companies' social tariffs (which may bar you if you have more than £16,000 in savings), the Thames Water WaterHelp scheme determines eligibility primarily by looking at your household's actual net monthly or annual income relative to your bill. [1, 2] How Savings Do Factor In While your lump-sum savings balance will not disqualify you, they can impact your application in two small ways during the financial assessment:

• Interest earned: If your savings generate a regular taxable income (such as substantial monthly or annual dividend/interest payments), that interest must be included under the total household income section
• Flexible expenditure: When you fill out the Thames Water income and expenditure form, you are allowed to list regular amounts you put into savings as a flexible cost

BuzzerButton

@WhatThe thanks so much for replying! This sounds brilliant, there’s so Little information online. I’m going to apply.

Rag_793

I live in Derby and have been with Severn Trent since 2024. They have a similar scheme called “Big Difference” which is a massive help when you’re on Benefits. My Water Bill is around £13 a month which is a huge difference to what it could be if I wasn’t enrolled on the scheme.

Key Details

• Savings: Receive a discount of up to 90% off the average Severn Trent water bill.
• Eligibility: Generally designed for households with a low total income (thresholds often hover around £23,000–£28,000 depending on dependents in the household).
• Debt Help: The scheme creates a custom payment plan that can also help pay off existing account debt.
• Duration: The support lasts for 12 months, and you must reapply each year
• How to Apply
  
• Requirements:
•  
• You need an active Severn Trent account number and proof of total income for all adults (over 18) living in your home.
• Submission: You can submit your documents and sign up directly through the Big Difference Scheme portal. Processing typically takes up to 4 weeks.

https://bigdiff.co.uk/login.php

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https://forum.scope.org.uk/profile/

@Rag_793 that sounds great. Different water companies have different schemes. Thames water is particularly bad. They forced us to have a mandatory water meter. I took it to offwat, but still lost. Mum haas very severe emphysema, dad has dementia, so there’s pip & as. I’m on carers. On another water company, that’d be enough to have a capped bill. Not with Thames water. They have a benefits discount, but I’m trying to hold onto my 4hour/week job, so this month I should get SSP. But that still won’t help. I haven’t applied for water help, as my mum doesn’t want to share her bank details. I really don’t think I’ll be able to keep my job anyway. So in six months, maybe I can apply for the reduced benefits scheme. My dad is going through a bad stage right now, and no one involved in his care seem willing to help. He is exit seeking up to twenty times a day. Right now, I can’t even concentrate on this.

uggboots2222

I am East Anglia, I get a social tariff Anglia lite, I am a widow living on my own, I pay £12 a month.