Housing benefit refused

Bitter797

Hi, my name is Max, and I hope you can help me. I haven't updated my Universal Credit tenancy agreement for two years. When I tried to update it, Universal Credit told me that I must separate my utility bills from my actual rent. My landlord is very supportive, and my entire monthly payment currently goes toward housing, so I do not pay separately for utilities. The only utilities used in the house are electricity and water—there is no gas, and services like Wi-Fi or a TV licence are not provided or included. However, my caseworker asked in my journal how much I pay toward bills.

I am confused about whether I should write '£0' or enter an estimated amount like £25 or £30 a month. Universal Credit has already refused my housing update twice because my tenancy agreement states 'all bills included.' What is the correct step to take? Should my landlord write a letter to Universal Credit confirming a breakdown between rent and the electricity/water charges? I rent a room in a shared house and live with a severe mental health disability, so I would really appreciate your guidance to make sure my claim is not refused again.