PIP apply

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EstherEdit

Hi, I would like to ask. In March, I started the PIP application at the initiative of Citizen Advice. But my application was stopped during the telephone consultation because I am hearing impaired and the PIP worker could not speak loudly enough for me to hear the question and when I heard what the lady said I misunderstood her, which is why she was upset. Then every month I get a message ""we know you applied blah-blah, we will look for you again"" do I need to do something or should I wait, if they don't help then why don't they send a rejection decision? - Eszter

Littlefatfriend

Hi Esther

It seems to me you should either be entitled to a visit at home from a DWP "officer" or to organise assistance from someone else to use the phone:

https://www.gov.uk/support-visit-benefit-claim

Citizens advice should be able to do that for you, it's very clear the application process is now largely conducted using telephones. I did that process when PIP was introduced and it's changed over time.

I'm disappointed this wasn't organised for you by the person who should have been able to tell that you were finding the telephone call difficult. That's not your fault, it's their mistake.

The home visit option seems perhaps easiest to me, you deserve to be allowed the opportunity to describe your needs. They should definitely do it for you.

Good luck

😺