Being charged waiting time in Black Cab whilst I am still trying to get in?

Helina
Helina Community member Posts: 2 Listener
edited February 2018 in Everyday life
Hi there, May I ask a question please......

Comments

  • shirleygreen
    shirleygreen Community member Posts: 9 Listener
    Ask away Helina :-) 
  • Sam_Alumni
    Sam_Alumni Scope alumni Posts: 7,605 Championing
    How can we help @Helina ?
  • JennysDad
    JennysDad Community member Posts: 2,293 Championing
    Hi @Helina and welcome to the community. May you ask a question? You may ask as many questions as you like  :) Looking forward to hearing more about you.
    Best wishes,
    Richard
  • Helina
    Helina Community member Posts: 2 Listener
    Hi Richard, 

    I am asking for a friend - I would like to ask what is the rule in respect of ordering a black taxi, and then being charged waiting time whilst I am still trying to get in with my wheelchair?




  • JennysDad
    JennysDad Community member Posts: 2,293 Championing
    Hello again, @Helina. Very good to hear from you.
    Okay, this is not in any way my specialism, but I have no doubt there will be plenty of others in the community who have had a similar experience and will get back to you.
    An online search produced this:
    https://www.gov.uk/transport-disabled/taxis-and-minicabs
    Essentially this tells you who to complain to and, presumably, you would be able to get legitimate advice about correct fares from them too. I also found a couple of blogs within Scope, a starting point for you might be to type the phrase Black Cabs in the Search box at the top of the page and see where it leads you.
    A I said before, I am sure others will get back to you but if the information I've given you leaves you still stuck or you don't get the answer you need, just drop me a line here and I will try to look into it further.
    Please don't think twice :)
    warmest best wishes, always,
    Richard

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