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My son is autistic and has had his money stopped

I would be grateful if someone could help. My son is autistic and has had his money stopped because he couldn't attend an appointment. I have appealed and tried to explain the reason why. But more or less been told tough. Thank you.
Replies
I'm sorry to hear about your situation. What type of payments was he getting?
https://www.citizensadvice.org.uk/benefits/sick-or-disabled-people-and-carers/pip/appeals/apply-to-tribunal/
You need to get help from either the NAS who will help with the appeal procedure , Citizens Advise , Wefare Benefits , there is normally some help from your Local Authority.
You need to explain the reason why he couldn’t attend this appointment , sleep issues , Demand Avoidance , the journey was difficult for him , or whatever the cause . You can also request a home visit , you need a letter from your GP or Consultant to state why he needs this .
I hope you get sorted at the first stage of appeal .
This should help if he has been sanctioned . Make sure you have the names of the people you spoke to and keep all letters as evidence .
https://www.mencap.org.uk/sites/default/files/2017-10/Reasonable%20Adjustments-UPDATED_May2017_AH.pdf