DWP owe money, taken it straight of our debt - can they do this?

pearlyanne

Hi, my husband never knew he could claim the carers element of UC until now. They said they owe us £1973.43 but have sent the entire amount to debt management to clear some of our debt. We were aware they could take 40% of our standard allowance but that was it. As I said to them if we received this correctly they would have been unable to deduct any but now taken it all. Can they do that? 

Richard_Scope

Hi @pearlyanne
Welcome to the Community. Please feel at home here. Our members will be more than happy to share their experiences and knowledge with you.

mikehughescq

For all other benefits, no. I’d need to check with UC but I suspect the answer remains no.