Hi, my name is Graeme66!

Graeme66
Graeme66 Community member Posts: 3 Listener
in Start here and say hello!
I made a claim for an emergency benefit advance as claimed esa they told me to call back by 6pm but i was on hold till they closed does that mean they have refused it 

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  • thespiceman
    thespiceman Community member Posts: 6,283 Championing
    Hello @Graeme66 Pleased to meet you welcome.

    I do not know the answer to the question.  One of the team or community will know.

    Take care

    @thespiceman
  • northwestmum2
    northwestmum2 Community member Posts: 57 Contributor
    I dont know for certain but im sure if you ring in morning (they open saturday )if you explain you were still on hold they should sort it out for you.
  • Graeme66
    Graeme66 Community member Posts: 3 Listener
    It says they are not open again til monday 
  • Graeme66
    Graeme66 Community member Posts: 3 Listener
    i actually have made the claim ..they said a decision would be made by 6pm they asked for a number they could text but I don't have a mobile or a phone as I am homeless in a shelter only have internet access ...

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