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Decision, can they tell you over the phone?

SkyMary7

i rang the Dwp and a decision was made today on my case. But the person I spoke to would not tell me the outcome. She said a letter had been sent out and I had to wait. is this usually the case that they won't tell you over the phone?

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Comments

susan48

@SkyMary7, as far as I’m aware they won’t tell you over the phone and youl have to wait on the decision letter I’m afraid.
Hopefully the letter will arrive soon. Think it can sometimes take a couple of weeks to arrive

Chloe_Alumni

@SkyMary7 I hope you're not waiting too long for the letter! I imagine it is nerve-racking to wait- fingers crossed!

wilko

When I rang to enquire about my decision the staff member told me over the phone what the award was and how long it was for before the letter arrived. I think it depends on who's on the other end of the phone or they have changed the rules.

SkyMary7

the lady said that the decision was made this morning and a letter had been sent out. But she could not see the decision on her computer as it takes 24hrs to update. So maybe that was it.

Yadnad

SkyMary7 said:

the lady said that the decision was made this morning and a letter had been sent out. But she could not see the decision on her computer as it takes 24hrs to update. So maybe that was it.

More likely the case that she didn't want to enter into a discussion with you over the decision.

SkyMary7

my thinking too which to me means its bad news

susan48

@SkyMary7, call them again and ask again, maybe this time someone will tell you

SkyMary7

hi i have been turned down x

Pippa_Alumni

Oh I'm so sorry to hear this, @SkyMary7. Do let us know if you'd like any assistance with appealing the decision- many of our community members have been through the process and I'm sure they'll be willing to advise where they can.

SkyMary7

hi thanks ive asked for a manditoary reconsideration so see what happens x

Chloe_Alumni

Hi @SkyMary7 I am really sorry to hear that you have been turned down! Please do use the community to help you through this. We know it can be a difficult time and we can provide advice on the process.