Strange phone call from case manager

littleruthie123

Hi ive been waiting for 6 months on a review id asked for .assessment points were good .however on a review in 2016 they put my points down lower .I dident appeal as evidence was poor and tbhx dident have the fight in me .Had call from descision maker who kept quizzing me why dident I appeal last time .and am I worse now than in 2016 .I started panicking and said I was bad then too .I feel like she was trying too catch me out and is going too take my points down again now .said she doing it tomorrow but dident say the result. Feeling ive shot myself in the foot .will the timescale go against me .Feel so confused 

Yadnad

littleruthie123 said:

Had call from descision maker who kept quizzing me why dident I appeal last time .and am I worse now than in 2016 .I started panicking and said I was bad then too .I feel like she was trying too catch me out 

For the life of me I do not understand what you did or didn't do in 2016 has any relevance to your current situation. Appealing or even asking for a MR is a personal choice and should play no part in deciding what points you should be awarded now.

littleruthie123

Yes I agree I really don't understand. Kept going on about my last review 

littleruthie123

When I got my assets report it showed all my evidence and some included all evidence from my last review .I really feel like this is whats happened and there made a bit of a mess of it all .all will be revealed I suppose tommorow .I feel so worried now .thought for once something would be fair 

[Deleted User]

sounds to me you may
be one of the cas,s they are looking at that was not awarded correctly as posted by dwp 

littleruthie123

Oooo havent thought about that. Do u mean as I should of been awarded more last time?.She kept going on about the timescale from last review .Surely whatever happened then shouldn't effect the claim now I hope .I would of been revised in few months anyway  .don't see why it matters if I asked for the review 

mikehughescq

I think @sweet may be correct here. Could you by any chance be one of the people impacted by the psychological distress decision?

The thing is that you just need to ask them outright what the call is about. 

[Deleted User]

littleruthie123 said:

Oooo havent thought about that. Do u mean as I should of been awarded more last time?.She kept going on about the timescale from last review .Surely whatever happened then shouldn't effect the claim now I hope .I would of been revised in few months anyway  .don't see why it matters if I asked for the review 

if you are found to be one afected then you will benifit not only with cash but i would think a fast track new award

[Deleted User]

when my claim was knocked back i did mr and was given lower both out of the blue i had a call some four months after they had relooked at claim and had increased both to higher they kept on about time span then for cash owed but hy lets hope you are being checked as per dwp checking from 2016 claims

littleruthie123

The k you I got no points for my mental health this time or last time .even though I sent some evidence .I hope your right guys .I did day why are you asking me?.She just said we have too follow the rulrs whatever that means .

littleruthie123

Glad you got it I  the end @sweet.did they tell you at the phone call itself please..I don't no why they wouldent just say .written everything down they said still makes no sense lol 

littleruthie123

Rang them back as told it's normal for them too ask how long you've been feeling worse for?.Strange. Surely if you've asked for a review it shoukd be obvious why .confused.com

poppy123456

I was asked that exact question during my PIP review by a decision maker that rang me. I claim for physical disabilities and the question was related to the moving around part. Good luck with yours!

littleruthie123

Thanks poppy did it go in your favour?

littleruthie123

And do you think it could be anything negative?.my report face me enough for enhanced on all my physical problems .They ignored my mental health again .sorry I'm just so anxious and worried x

[Deleted User]

littleruthie123 said:

Glad you got it I  the end @sweet.did they tell you at the phone call itself please..I don't no why they wouldent just say .written everything down they said still makes no sense lol 

all i had was we are rechecking claim and increaseing it following review of claim so i assume they made a mistake realised it on looking and put it right

poppy123456

Yes it did, i went from standard to Enhanced mobility. I know it's a very anxious time waiting. I really hope for you that it's good news. Fingers crossed for you x

[Deleted User]

littleruthie123 said:

And do you think it could be anything negative?.my report face me enough for enhanced on all my physical problems .They ignored my mental health again .sorry I'm just so anxious and worried x

it is the mental health bit they now have to look at they ignored it on acessments now have to put it right so if you gave evidence and they ignored it it now is being looked at i presume

poppy123456

I agree with you @sweet that's most likely what they're looking at.

[Deleted User]

poppy123456 said:

I agree with you @sweet that's most likely what they're looking at.

yes i think so they ignored it for a journey and gave lower awards i think even to the poppy123456 said:

I agree with you @sweet that's most likely what they're looking at.

point of stateing we could catch a bus or plan a journey even if house bound ?i did hear of a case were a taxi driver who knew his area was used as a reason to fail god it did not mean you planned a journey he did you just sat there

littleruthie123

Just rang them again was being consumed by my own anxiety !.I've got enhanced on both from feb this year .so I'm very happy with that .so still bit confused on call .gosh the relief .Thank you too those who helped me bless you x

poppy123456

littleruthie123 said:

Just rang them again was being consumed by my own anxiety !.I've got enhanced on both from feb this year .so I'm very happy with that .so still bit confused on call .gosh the relief .Thank you too those who helped me bless you x

Absolutely fantastic! great news! relax now it's all done with, for now at least. x

Yadnad

I wonder what would happen if they could not contact you by telephone either because you are not available or the DWP don't have your telephone numbers as in my case?

littleruthie123

Thanks poppy ive been crying with relief x

littleruthie123

I think before they could process my claim I had too verify I wasent challenging my last review .as I interviewed it early .God nos there strange rules yadnad 

[Deleted User]

littleruthie123 said:

Just rang them again was being consumed by my own anxiety !.I've got enhanced on both from feb this year .so I'm very happy with that .so still bit confused on call .gosh the relief .Thank you too those who helped me bless you x

what a wonderful result for you i am so pleased for you ??it shows dwp are doing as they should which is going thru claims again????now go spend your refund xxxx

[Deleted User]

Yadnad said:

I wonder what would happen if they could not contact you by telephone either because you are not available or the DWP don't have your telephone numbers as in my case?

i would think they write to you  and ask you to contact them

Yadnad

sweet said:

Yadnad said:

I wonder what would happen if they could not contact you by telephone either because you are not available or the DWP don't have your telephone numbers as in my case?

i would think they write to you  and ask you to contact them

Would you really believe that? I sent a formal letter of complaint to the DWP in April I received a letter back from them at the end of July - it wasn't a reply to the complaint - just a note to tell me that they had received the complaint!
Still heard nothing since. 

I doubt that they would do anything apart from put it on the back burner to see if there was any further contact in the future. That happened to me once where the DWP just cancelled my ESA and never contacted me. I only noticed the error many weeks later when compiling the end of month bank reconciliation. 

I sent them a letter which they replied to weeks later asking if I had moved home as a letter that they had previously sent to me had been returned undelivered.

By the time they had sorted it out they owed me 16 weeks of payments!

[Deleted User]

@Yadnad that’s awful !! 

[Deleted User]

@Yadnad that’s awful !! 

Yadnad

niknoo said:

@Yadnad that’s awful !!

........but true. Our living costs and bills all had to go on the credit card for those 16 weeks. I paid the debt off but still ended up out of pocket due to the interest I had to pay. 

Heidi415

littleruthie123 said:

Hi ive been waiting for 6 months on a review id asked for .assessment points were good .however on a review in 2016 they put my points down lower .I dident appeal as evidence was poor and tbhx dident have the fight in me .Had call from descision maker who kept quizzing me why dident I appeal last time .and am I worse now than in 2016 .I started panicking and said I was bad then too .I feel like she was trying too catch me out and is going too take my points down again now .said she doing it tomorrow but dident say the result. Feeling ive shot myself in the foot .will the timescale go against me .Feel so confused

Did you have your review before or after November 28th 2016? How many points were you awarded initially? Sorry I know this is an old post but I think my renewal may be similar to yours.

debbiedo49

Congratulations