If we become concerned about you or anyone else while using one of our services, we will act in line with our safeguarding policy and procedures. This may involve sharing this information with relevant authorities to ensure we comply with our policies and legal obligations.

I'm getting UC and ESA SG both separately??

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JazzieJo
JazzieJo Community member Posts: 18 Connected
Hello, I need help! 

Moved out of supported accommodation to independent living, forcing me to apply for Universal credit and it has been a mess! I got my statement for my first payment which is due the end of this week. It's a standard living allowance and my housing costs which is fine except my ESA support group hasn't been taken into account. I told my work coach everything at the interview! 

I called UC and they claimed they haven't received any word from ESA (a report). I called ESA, they say my account is still live (my next payment is due next week)  and that UC haven't done anything and needs to send a request for information, that i shouldn't be calling to do that. 

I am at a loss for words. It seems i am going to get UC and ESA SG separately. Both departments have no idea what is going on! I am finished calling them now, i was really upset when i got that statement but now i dont think it matters. 

Any advice for this odd outcome? 
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