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my Wife and I are having a nightmare trying to get new style ESA for our son, he gets UC but can’t work. We were sent a letter by disability assessment but cancelled it because we requested a home visit for our son who has Aspergers. They said they wouldn’t give us a home visit till his doctor returned a lettter with reasons why he needed a home visit. We told DA that our doctor would return the letter so don’t give us another appt till they receive it. They sent 2 more appts even though I was away for 1 and asked them not to. We got the info from doc and drove to head office in Liverpool ourselves they took copies and said all was in order 10 days before the last appt was supposed to happen. We heard nothing for a month so I called DA and they said they never received docs letter in time, we pointed out we had proof they had but they said claim was shut and we have to start again so arrogant. The prob is UC and DA were told us they don’t discuss claims with each other because of data protection.... please. We are going round in circles whatever they both tell us to do we do. One agency says contact the other when we do they say contact the other agency. I called the DA 14 times to resolve this mess and each operator gave contradictory info when I mentioned this they would say their colleague was wrong. In the end they weren’t even recording my calls and denied I’d called. Can anybody help please. Even when they lie there is no individual you can talk to prove it. We why the lie I don’t know you think it was their own money. Do they not have a conscience. They simply make it impossible to sort the problem but they don’t care. Once again they attack the vulnerable. Can anybody give us some advice please