PIP case manager

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mitzymoo
mitzymoo Online Community Member Posts: 22 Contributor
in PIP, DLA, ADP and AA
hi. Just phoned DWP and they said my paperwork was with a case manager?
Anyone know what a case manager does?
tia

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  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Hi,

    Case manager is a decision maker and they make the decision on your claim. Good luck and hopefully it won't be too long. Asking for a copy of the assessment report will give you some idea what the decision is likely to be.
  • mitzymoo
    mitzymoo Online Community Member Posts: 22 Contributor
    Thank you. I have a copy so fingers crossed ?? x
  • poppy123456
    poppy123456 Online Community Member Posts: 64,463 Championing
    Ah yes, i remember now. Did DWP send you the missing pages from the report? :o
  • mitzymoo
    mitzymoo Online Community Member Posts: 22 Contributor
    No. They said the form was Complete!
    maybe a different lay out they said. ?

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