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Any way to speed up the process?

Hi I received a phone call in January about a possible payment for the esa money that is owed. I've called several times since sent the forms off and getting no where I've been told it would be processed by the 1st of April then the middle of April and now the end of April. I've called for updates and in the 10 weeks it's been sent off no one has looked at the claim. Is they anything I can do to speed up this process as it isn't fair I'm missing out on the money that should have been being paid all along.
Many thanks
Many thanks
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