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Any way to speed up the process?

Stoke39Stoke39 Member Posts: 6 Listener
edited March 2019 in Employment and Support Allowance (ESA)
Hi I received a phone call in January about a possible payment for the esa money that is owed. I've called several times since sent the forms off and getting no where I've been told it would be processed by the 1st of April then the middle of April and now the end of April. I've called for updates and in the 10 weeks it's been sent off no one has looked at the claim. Is they anything I can do to speed up this process as it isn't fair I'm missing out on the money that should have been being paid all along. 
Many thanks 
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Replies

  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Hi,

    I'm afraid there's nothing you can do but wait. There's approximately 570,000 claims to assess so it's not going to be quick. The 12 week guideline they advised at the start rapidly increased.
    Community champion and proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice i have given to members here on the community.
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  • Antonia_ScopeAntonia_Scope Member Posts: 1,783 Pioneering
    Hi @Stoke39 I am sorry to hear about this, I hope you hear back from them soon. Please keep us updated on this.
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  • Stoke39Stoke39 Member Posts: 6 Listener
    I will do many thanks fingers crossed not waiting much longer as everytime seem to contact them get told yet another different date or time scale 
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