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richie46
richie46 Online Community Member Posts: 2 Listener
edited April 2019 in Employment and Support Allowance (ESA)
My daughter has been on esa for a number of years. Was contacted a number of times by dwp claiming they had sent her a form to fill in - no such form had been received so she eventually completed this over the phone with them three weeks ago. This morning has received a letter from dwp asking her to complete the form and return it to them. She has just telephoned them again and it would appear the form she completed over the phone has been 'overlooked'!!! Just to warn other claimants that the dwp system is anything but efficient.

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  • Antonia_Alumni
    Antonia_Alumni Scope alumni Posts: 1,764 Pioneering
    Welcome to the community, thank you @richie46 for sharing this with us. Sorry to hear about this, that's not good to hear. We some information on helping you fill out an ESA form. If you have any questions, please let us know.
  • richie46
    richie46 Online Community Member Posts: 2 Listener
    Many thanks for that Antonia. Just needed to let off steam as we've had so many dealings with dwp none of which have been very good - left hanging on the phone for ages etc etc.
  • Antonia_Alumni
    Antonia_Alumni Scope alumni Posts: 1,764 Pioneering
    Hi @richie46 no problem. I am sorry to hear this, that the last thing you need. I hope it all goes well and if you want to have a chat, please come and talk to us. 

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