Reassessment + Esa has gone clerical
I randomly had to be reassessed for esa (support group) after 10 years this January and I've still not heard anything back. But on the 27th of March I received a letter saying:
I am writing to you regarding your claim to Esa. Your claim is being maintained clerically at present due to a computer system fault.
Payments will still be made as normal on your usual payday whilst we are fixing this issue: I have included a summary of your benefit entitlement below.
Notification of your claim is being maintained clerically and has been sent to your local authority:
Please retain this letter for your records until we have corrected the issue affecting your claim.
Esa Clerical claims team
I tried phoning them all yesterday to get this sorted and couldn't get through... I think I spent around 3 hours on the phone trying to speak to someone!
They've missed two payments already and I've no idea what's going on.
Has anyone had the same problem?