Universal Credit
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Help With Universal Advance

positivitygoing1positivitygoing1 Member Posts: 41 Courageous
Hi ,

I'm hoping someone can help , my housing officer said I could apply for a universal credit advance (I had to move and it triggered me to apply for universal credit , I'd been on income related work activity ESA ,

However I tried to apply online and it says "you cannot claim for an advance at the moment as we are still reviewing your claim" I claimed a week ago and had my verify appointment at the jobcentre , could it be because I had lost my bank card and he said bring it with you on the 7th may for your commitments appointment , point is I cannot wait until then , 

The bank have sent me a new card am I able to just walk into the jobcentre and ask them to scan it to my claim so my bank is verified ? 


  • poppy123456poppy123456 Member Posts: 22,218 Disability Gamechanger
    Ring universal credit and apply.
    Proud winner of the 2019 empowering others award. This award was given for supporting disabled people and their families for the benefit advice I have given to members here on the community.
  • Adrian_ScopeAdrian_Scope Testing team Posts: 7,955

    Scope community team

    Hi @positivitygoing1, the protocol is that they won't be able to process your advance until your new card is verified. If you give them a call they arrange an earlier appointment for you to bring your card in or advise whether your local JCs offer a drop in service for this. 
    Senior Community Partner

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