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Stan23 Member Posts: 14 Listener
edited September 2020 in Universal Credit (UC)
Hi so a few months back I had my telephone assessment with LCW I phoned up and now there saying I need a face to face for them to be able to make a decisio but they don't have a date for me yet because of what's going on? So no time frame given nothing! I so fustratws can anyone help


  • janer1967
    janer1967 Member Posts: 13,342 Disability Gamechanger
    Sorry to hear this there usnt really anything you can do 

    They must be unable to make a decision from the phone assessment so need f2f . As they are still suspended they wont be able to give any timescales 

    Frustrating I know but not much you can do I'm afraid 
  • Stan23
    Stan23 Member Posts: 14 Listener
    @janer1967 thanks for your reolt, yes I is inddeed, very fustrating! Hopefully find out soon. Thanks or response though.
  • poppy123456
    poppy123456 Member Posts: 25,645 Disability Gamechanger

    sometimes it’s not always possible to get enough of information through just a telephone assessment and a face to face is needed. Unfortunately there’s nothing more you can do but wait until they are back up and running again.


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