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Capita phone call lasted 7 minutes

Akana7777 Member Posts: 1 Listener
I recently applied for PIP in September. I heard nothing other than a text to say they had received my form. Then I received a call from a mobile number last Wednesday out of the blue and a man stating he was from Capita introduced himself and said he had gone over my form and also had read a report he requested from my doctor. He said I could speak to him now or wait on a letter being sent out to schedule a call to give me time to prepare and to have someone with me but he said you have already waited a long time so we can go ahead now if it suits me. I stated my partner was already with me and he said do you mind if I ask you a few things I just need clarified. I was anxious and said what if I don’t make it through the call without a panic attack and he said it will only take a few minutes because he already had enough from my form and my doctors report. He asked me just a few questions from the form and as soon as I answered he moved on to the next question. 
I guess I’m nervous now because there wasn’t an in-depth assessment and incase I now get turned down based on the assessment.
Has anyone else had an interview like this?

Just to add my claim is for mental health anxiety and post traumatic stress disorder 


  • poppy123456
    poppy123456 Member Posts: 28,608 Disability Gamechanger
    HI and welcome,

    Sounds like he had no further questions to ask so that was the end of the assessment. If he had all the information he needed then it would have been pointless asking further questions. My shortest assessment has been 10 minutes, my longest has been 80 minutes.

    If you live in the UK, wait a week and then ring DWP to request a copy of the assessment report to be sent to you, this will give you some idea what the decision is likely to be because they mostly go with the report. Although you will still need to wait for the decision.

    Other than that it's impossible to speculate anything at this point. There's no timescales for any decision.

    Good luck.
  • Cher_Inactive
    Cher_Inactive Posts: 4,412

    Scope community team

    Good luck @Akana7777

    Please let us know how it goes.  We have our fingers crossed for you.
    Online Community Co-ordinator

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  • Tori_Scope
    Tori_Scope Posts: 8,262

    Scope community team

    Hi @Akana7777 :) How are you getting on today? 
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