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Year-long wait for payment

BenArdistoBenArdisto Member Posts: 1 Listener
My relative received a PIP award letter twelve months ago (January 2020) and says she has not yet received any payments. Is this possible? Is this common? What can be done?


  • janer1967janer1967 Member Posts: 11,135 Disability Gamechanger
    Hi and welcome 

    That isnt normal no she needs to contact them and ask what is happening payment usually starts within the month of bring notified of the decision 
  • mikehughescqmikehughescq Member Posts: 6,574 Disability Gamechanger
    Depends on their circumstances. There are situations where you get entitlement but no payment. You can also get a decision letter which awards you points but insufficient points to get entitlement and payment. Some people don't understand that. Certainly worth understanding the contents of the letter first and then making contact if there does appear to be an issue. 

    However, after 12 months the right to the payment is extinguished even if payment was supposed to be made. So, needs to move quickly now. 
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