Is this normal? Had my telephone interview Friday

Daisyt1996

Evening everyone. I am new on here. I had my telephone interview Friday and have been sent a txt saying that they have already got report back I’m worried as reading other stories everyone’s seems to be taking longer. I phoned up to get a copy sent. Was a bit funny on phone when I asked. Is this normal my anxiety all ready through roof have I done something wrong by asking 

Daisyt1996

Oh sorry this is for pip 

Ross_Scope

Hello @Daisyt1996

Welcome to the community, glad you've joined us. 

You haven't done anything wrong at all, it's very common for people to request their report, I wouldn't dwell on the tone of the call handler too much. They shouldn't be funny with anybody on the phone, but they are human beings at the end of the day and might just be having a rough day or week  

I wish you the very best for the outcome.

Daisyt1996

I was surprised it was sent so soon as I heard huge backlogged. Woman was lovely and understanding on phone. But I’m scared now as it’s already only been a week am I going to get declined. When paperwork comes pls what do I need to look for well my daughter will do it. And thanks for letting me aboard here 

janer1967

Hi and welcome 

It is normal for report to be sent within a week and some are sent to DWP same day si dont worry about that at all 

It can now take approx 8 weeks for decision to be made , but again some are quicker and some longer.  It all depends in backlogs in your area 

Fingers crossed let us know what your report recommends 

Daisyt1996

As soon as I get it I will put on here as I have no clue. Been reading so many people are waiting so long much longer than me. 

janer1967

Yes unfortunately there are long waits inky savunf grace is that if it us a first time claim and you get awarded it will be backdated to when you applied 

Daisyt1996

Yes first claim. I was so scared as heard many horror stories about being assessed but my lady seemed nice. Or crafty maybe lol 

janer1967

You will read horror stories in the internet and here but there are also lies if first time successful claims 

However people dont tell about those as they have no reason to ask for help or advice 

My claim was successful first time and also my review 

Daisyt1996

Well I will await on letter to come they said 6-7 days the assessor one. Hopefully will give me some kind of insight prob need you guys to helpme out tho as I don’t have a clue 

Pin

I phoned for my report today - it was a very odd phone. I think they're working from home so everything is a bit different.
Try not to worry, my first application was fine and the assessor was lovely.

Daisyt1996

thank you. He was asking where I got information from to get report and why do I want it. Was pretty rude to be honest. He then put me back on hold for good 15 mins to then say yes it’s being sent out. I honestly thought I done something wrong lol 

naila_007

Hey @Daisyt1996 i had my assessment Tuesday just gone. And got a text message  today DWP received the report. I have to say my health assessor was also very nice and empathetic . But i dunno just have to wait and see.

Daisyt1996

Hi @naila_007 mine was the same really nice. Or over nice. She mentioned I was able to get a blue badge for my anxiety which I didn’t know about. Called me the wrong name throughout but I didn’t bat a eye lid. Yours was quick like mine too then. I have read loads saying weeks. Have you phoned to get a copy of the assessors report you are able to now ☺️

Pin

Daisyt1996 said:

thank you. He was asking where I got information from to get report and why do I want it. Was pretty rude to be honest. He then put me back on hold for good 15 mins to then say yes it’s being sent out. I honestly thought I done something wrong lol 

I wonder if we got the same guy, I had a very similar conversation. Unfortunately I'd opted out of the survey by the time I got through so couldn't feed back about it.

naila_007

@Daisyt1996 going to ring them first thing in the morning for the report. I will let u know if i get any odd questions asked.

Daisyt1996

@Pin he was super rude he popped me on hold for ages must of thought I was going to give up after he didn’t come back to phone for a good while. Started telling me first there was no such thing then so I just carried on telling him then obvs said what I already put then put me on hold for ages. Let’s see what next weeks post brings 🙄

naila_007

@Daisyt1996 I just asked for my report and the lady was really nice - Just said that its not the final descion and i will get it in 5 days.  Wish I had opted for the survey

Daisyt1996

@naila_007 I must have got someone who was having a proper off day lol. Best of luck tho I hope it’s a good outcome 

Adrian_Scope

Daisyt1996 said:

thank you. He was asking where I got information from to get report and why do I want it. Was pretty rude to be honest. He then put me back on hold for good 15 mins to then say yes it’s being sent out. I honestly thought I done something wrong lol 

A lot of staff have been moved around so the telephony staff member you spoke to may not have been familiar with the PIP process, or as you mentioned he could have just been having an off day!
If you need any help understanding the recommendation when it arrives please let us know.

Daisyt1996

@Adrian_Scope thank you I will be posting as soon as it arrives in post. As I really am
clueless. And yes prob was a bad day maybe. I think we all get them lol 

Daisyt1996

My letter come what am I looking out for on it many thanks 

Daisyt1996

Hi guys it’s here and I have no clue what I’m looking for pls can you help me out many thanks 

janer1967

Hi there 

There should be dots next to the descriptors which show what points have been recommended 

Add them up for daily living and mobility separate and thus should indicate recommended award 

woodbine

I assume you have got a copy of the assessment report ? if so look at each descriptor and there should be a black dot next to some of them, add them up for care and then separately for mobility come back and tell us what your score is and we can tell you what your award might be.

Daisyt1996

woodbine

this link should help you sort it, as i can't read the above

https://www.benefitsandwork.co.uk/personal-independence-payment-pip/pip-points-system

chiarieds

Hi @Daisyt1996 - On your assessment report, ticks have been used. Look at the following link & you will see a similar list of activities, & against each one the points that may be awarded. Add the points up for the daily living & mobility sections separately, then let us know.

https://www.citizensadvice.org.uk/Global/Migrated_Documents/adviceguide/pip-9-table-of-activities-descriptors-and-points.pdf

Daisyt1996

I’m totally lost sorry it’s only ticks 

woodbine

so add up the points they have ticked v the points for that descriptor.

Daisyt1996

Hi there is it only one page for mobility? 

janer1967

Yes it will only be one page 

Daisyt1996

Ok I was 11 on daily 

and 10 on mobility 

Daisyt1996

Sorry 12 on daily 

calcotti

Daisyt1996 said:

I’m totally lost sorry it’s only ticks 

So on the page you posted the box ticked is 9(b). Looking at the link chiarieds posted you can see that 9(b) is worth 2 points.
Total the points for Daily Living and Mobility separately.
If you get 8 points you get a standard rate award, if you get 12 points you get an enhanced ward (if the Decision maker goes with the report).

calcotti

Daisyt1996 said:

My letter come what am I looking out for on it many thanks 

See https://forum.scope.org.uk/discussion/78581/assemrnt-letter-came#latest

Caz_Alumni

Hi @Daisyt1996, 

Just to let you know that I've merged your discussions ''Is this normal? Had my telephone assessment interview Friday' and 'Assessment letter came' - so that you can now find all of the relevant information in the same place.

Hope that's helpful. Let us know if you have any questions and need any help with anything else.

@Caz_Scope

Daisyt1996

Thank you I got someone to help me and I think we worked through it right. Only time will tell. Can’t be grateful enough for you guys tho for all your help 

Daisyt1996

@ajones to be fair wen I read through report a lot was wrong I did not even recall her asking me some of questions on there that was in bit she had put about at bottom 

Daisyt1996

@ajones she did seem lovely on phone tho I’m not going to lie but there were things in report I do not recall at all. Really weird to be honest but let’s see wen real letter comes and what will be will be 

Daisyt1996

@ajones how long did you wait after phone call to get the proper award letter around pls

Daisyt1996

Thank you @ajones how long after was your payment 

Daisyt1996

mine is new claim. Was only asking as my friend renewed hers and they been a mix up I’ve told her to add this group for help. 

No mine is a brand new claim I’m was wondering tho so newer claims take more time than renewals