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When should LCWRA be payable from? Feel like I'm being penalised for their slow response
Started a new claim for UC in April 2020 due to husband being furloughed, I was receiving ESA Contribution based (WRAG) until the week before claiming UC I had been in the Suppost Group up until 2019 and after assesment got put in WRAG group. Right from the start of UC I told them of my Illness and kept adding notes to my journal hoping for a reply, in December I actually managed to get it sorted and got awarded LCW from start due to transitioning from ESA and then got sent a the form to fill in how my illness affects me. Assesment carried out over phone and decision made for me to go into LCWRA group. My question is when should LCWRA be payable from as I can't get a answer from UC as far as Im concered they were aware from the start and I am being penalised for their slow response as they are saying its only from decision date but had they sent me the form earlier it would been awarded erlier.