Can uc tell when they've received my mandatory reconsideration?

rsx
rsx Community Member Posts: 70 Contributor
in Universal Credit (UC)
I sent my Mr form and letter in 9 days ago and I've rang twice to see if they've received it but both times they've said they don't have that information and a note will be in my journal when a decision has been made, is this true? Or should I try asking through my journal? 

Comments

  • janer1967
    janer1967 Community Member Posts: 21,921 Championing
    Hi there 

    I'm not sure they inform you bit if takes about 3 weeks anyway 
    .as it get delivered to a mail centre first and then to dwp and they then scan it in the system only then will if show as recieved 

    When you call you speak to outsourced call handler who can't always see the scanned copy 
  • rsx
    rsx Community Member Posts: 70 Contributor
    @janer1967 ok thankyou, I wasn't sure if it was like pip where they send you a text to say they've received it
  • janer1967
    janer1967 Community Member Posts: 21,921 Championing
    They might buf wouldn't guarantee it also with it being Mr 

    But I have heard of other members getting a text think it's just lucky dip 

Categories