No payment received

Stacey2021

Hi I was due my ESA today and I’ve been checking my bank and nothing has gone in it’s never missed before and I’m worrying and unable to sleep ?

poppy123456

Hi,

It was quite early when you posted here so hopefully it's gone in now. If it hasn't, unfortunately, we can only guess why you haven't received your money so you will need to ring DWP to ask them. If it's an error then can make a fast payment which should reach your bank before midnight, although it usually goes in within a few hours.

Stacey2021

I’m trying to get though to them now it has said my next payment is due on 5th but not sure why todays hasn’t gone in so hopefully they will sort it for me, 

poppy123456

It can often take anything up to an hour for them to answer. Hopefully, you've spoke to someone now and it's been sorted.

Stacey2021

I managed to get though to them and they sorted it was something to do with my partners pip not been updated on system it was in bank within half hour

Ross_Alumni

Stacey2021 said:

I managed to get though to them and they sorted it was something to do with my partners pip not been updated on system it was in bank within half hour

Glad to hear it has been sorted, hopefully that has put your mind at ease.